Support

Once your software is up and running, we work side by side with you to ensure that you get the best value from your investment. This means turning your employees into capable, experienced users.  All of our support efforts are directed toward this end, where the rubber meets the road.

ACS Connect strives for complete customer satisfaction, and works to resolve support issues using every technology tool at our disposal, including:

• Telephone
• Email
• Live Chat 
• Remote Desktop Sharing 
• Onsite Services
• Online Support Site

We offer support for a number of needs, through various channels, including:

• Software Upgrades
• End User Training and T3 (Train the Trainer) Programs
• Third party software support for IBM OS, CGC, and CS1000
• Software Subscription and Support (S³) programs to fit any need
• Discounted rates for prepaid blocks of professional services